At Robe’s Accessories, we want our customers to have a clear and straightforward experience when purchasing computer accessories from our website. This Refund and Return Policy explains the conditions, procedures, and processing timeframes for returns, exchanges, and refunds.

1. Return Period

Customers may request a return within 30 days from the date the order was delivered.

To be eligible for a return, the item should generally be:

  • Unused or in its original condition
  • In its original packaging, where reasonably applicable
  • Complete with included accessories, manuals, cables, or other components
  • Accompanied by valid order information or proof of purchase

Items that have been damaged through misuse, improper installation, unauthorized modification, or normal wear may not qualify for a return.

2. Return Request Process

Before sending an item back, customers must contact Robe’s Accessories to request return instructions.

Please provide:

  • Order number
  • Customer name
  • Email address used for the order
  • Product name
  • Reason for the return
  • Photographs or other supporting information, if requested

Do not send products to the return address without first contacting customer service and receiving return instructions. Unauthorized returns may result in processing delays.

3. Return Address

Approved returns should be sent to the following address:

Robe’s Accessories
Returns Department
1004 Culver Ave
Utica, NY 13501
United States

Please ensure that the package is securely packed to help prevent damage during return transportation.

4. Return Shipping Costs

If a return is requested because the product is defective, damaged upon arrival, or incorrectly shipped by Robe’s Accessories, we will review the issue and may provide an appropriate return shipping solution.

For returns requested for reasons such as changing your mind, ordering the wrong item, or no longer needing the product, the customer may be responsible for the applicable return shipping costs unless otherwise required by law.

5. Exchanges

Customers may request an exchange within 30 days of delivery, provided the product meets the applicable return conditions.

Exchange requests are subject to product availability. If the requested replacement item is unavailable, we may offer a refund or another appropriate solution.

Customers should contact us before returning an item for exchange so that we can provide the appropriate instructions.

6. Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged during delivery, or different from the product you ordered, please contact us as soon as possible.

We may request photographs, order information, packaging details, or other documentation to help us evaluate the issue.

After reviewing the situation, we may provide an appropriate remedy, which may include a replacement, exchange, or refund, subject to applicable law and the circumstances of the order.

7. Return Inspection

Once an approved return is received, our team will inspect the product to confirm that it meets the applicable return requirements.

The inspection process generally takes 2–3 business days after the returned item is received.

If the returned product does not meet the return requirements, we may be unable to approve the requested refund or exchange.

8. Refund Processing

Once a return has been approved, the applicable refund will generally be processed within 3 business days.

Refunds will normally be issued to the original payment method used to place the order.

After the refund has been processed by Robe’s Accessories, the time required for the funds to appear in the customer’s account may depend on the customer’s bank or payment provider.

9. Non-Returnable Situations

A return may not be accepted when an item has been significantly damaged due to improper use, misuse, unauthorized modification, or other conditions that are not attributable to Robe’s Accessories.

Products returned without prior authorization may also experience processing delays.

Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable law.

10. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Once an order has been processed or shipped, the customer may need to follow the applicable return procedure.